Terms and Conditions - Senior Tech Coach

Effective Date: 1st October 2025

Welcome to Senior Tech Coach — making technology simple, safe, and stress-free for seniors.
By using our website or booking our services, you agree to the following Terms and Conditions. If you do not agree, please do not use our website or services.

Senior Tech Coach provides friendly, one-on-one technology support and safety coaching for seniors across Australia. Our services include:

• Senior Tech Help: Personal assistance with smartphones, tablets, computers, TVs, and other devices.
• Smart Device Setup: Installation and setup of smart home technology, including video doorbells and wireless cameras.
• Online Safety Coaching: Guidance on staying safe online, recognising scams, protecting personal information, and using the internet confidently.
• Technology Confidence Sessions: Step-by-step learning at your pace to help you feel more comfortable and independent with technology.

These services may be delivered in-person or online, depending on your location.

Some smart home devices or software used during your session may be made by third-party companies. While Senior Tech Coach can assist with setup and training, we are not responsible for the performance, reliability, or warrantiesof third-party products.
If you experience issues with a device or app, you should contact the manufacturer or provider directly.

You must be at least 18 years old and capable of entering into a legal agreement to use our services or website.

• Booking: You can book services through our website or by contacting us directly.
• Payment: Payment is due once the service is completed, unless otherwise agreed.
• Cancellations: Please provide at least 24 hours’ notice if you need to cancel or reschedule an appointment.

To help us deliver your service safely and effectively:

• Provide accurate contact and booking details.
• Ensure safe access to your premises if in-home service is required.
• Let us know about any special needs, accessibility requirements, or potential safety issues in advance.

Our responsibility is limited to services provided directly by Senior Tech Coach.
We are not liable for:

• Any loss, damage, or issues arising from the use or malfunction of third-party products.
• Any indirect or consequential loss resulting from the use of our services.

By using our services, you agree to hold Senior Tech Coach harmless against any claims related to your use of technology, devices, or third-party products.

All content on this website—including text, images, graphics, and logos—is the property of Senior Tech Coach. You may not copy, reproduce, or distribute our content without written permission.

Your privacy is very important to us. Senior Tech Coach only collects the personal information necessary to deliver our services effectively, such as your name, contact details, and service preferences.

We do not share or sell your personal information to third parties. Any data collected is stored securely and used only to improve your experience.

Our website may use cookies to enhance navigation and remember your preferences. You can disable cookies in your browser settings, though some features may not function correctly.

If you have questions about privacy or how your information is handled, please contact us via the Contact page on our website.

We may update these Terms and Conditions from time to time. The most recent version will always be available on our website with the effective date shown above.

These Terms are governed by the laws of Australia. Any disputes will be handled in accordance with Australian law.